Browse Legal rules before account access
Our Legal notice explains who may access the account area, how identity and phone checks support account security, and what happens when payment status needs confirmation. Access depends on local law, so you should check that use is permitted for your location before opening an account.
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We record the account details needed to provide access, process DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, and investigate a payment question. If a transaction is pending, keep its receipt and account reference available. You can reach the support path from the account
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or cashier area when login, wallet status or a verification step stalls. Policy wording may change when operational or legal requirements change; the current page applies when you use the service.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.